Terms & conditions
Coaching programs & 1:1 Coaching services

Please read these Terms and Conditions carefully before purchasing, accessing or using any of my Programs. Also read Terms and Conditions for my shop before purchasing, accessing or using any of my Products and other Services uch as my coaching cards, mini ecourses, VIP program, selfcoaching package. Additionally, please review the terms of my privacy policy as well as cookie policy for how your information is stored and shared as well as my legal disclaimer accessible via mon website.

 

DEFINITION OF PARTIES

Between Julia Noyel
33 rue de la république, 69002 Lyon, France

Société par actions simplifiée, capital de 1000,00 euros
registered under number SIREN 953 123 858 R.C.S. Lyon
Siret : 95312385800011
EU VAT N° FR 57 953 123 858

insurance responsabilité pro souscrite Hiscox :
n°HA RCP0323362, HA RCP0311622

Hiscox SA – Hiscox France 38, Avenue de l’Opéra – 75002 Paris

 

represented by Julia Noyel (Wöhler), president
duly authorized for the purposes hereof.

Hereinafter the “the COMPANY”, “COACH”, “I” or “Julia Noyel”.
Firstly,

And the natural person purchasing the coaching programs or product of the COMPANY,
Hereinafter, the “customer” or “you”

On the other hand,

 

PREAMBLE

Julia Noyel is a coach in “personal development” and offers “coaching programs” through her website (https://www.julianoyel.com). The list and the description of the coaching programs can be consulted on the site mentioned above. The coaching programs are available at https://www.julianoyel.com using available technologies, including a computer or a mobile device. The present sites are of free or charged access according to the chosen coaching program or services. Access and use of the coaching programs or services implies acceptance and compliance with these conditions.

My Programs, Products, and Services are owned and operated by Julia Noyel SASU  “the (COMPANY”, “COACH”, “I” or “Julia Noyel”). The term “you” refers to any purchaser and/or user of any of my Programs, Products and/or Services. These Terms and Conditions for coaching  Programs & services (“Terms and Conditions”) state how you may use my Programs and Services and any of their content or materials (collectively “Programs and Products”).

Please read these Terms and Conditions carefully. I reserve the right to change these Terms and Conditions from time to time. By using any of my Programs and Products you are agreeing to the Terms and Conditions as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use my Programs, Products or Services.

 

1 SCOPE AND OBJECT

1.1 These General Conditions determine the rights and obligations between you and me (the parties) in connection with the sale of Coaching programs and/or 1:1 coaching Services offered by the COMPANY to a private customer.

1.2 They apply to all subscriptions of online coaching programs (a part from the practitioner program if you subscribe as a company) and services (a part from my coaching cards, mini ecours, vip, self-coaching packages please refer for those to the terms & consitions for digital products & coaching accessories) presented on my website www.julianoyel.com such as 1:1 coaching, group coaching, , online coaching programs and are an integral part of the Contract between YOU and me.

 

2 GENERAL PROVISIONS, USE AND CONSENT

2.1 By purchasing or using any of my Programs, Services, you agree to abide by these Terms and Conditions as well as my legal website disclaimer,  privacy policy, cookie policy and any other terms and conditions that may apply, and to act in accordance with them. Accessing, purchasing or using my Programs, Services, in any manner constitutes use of the Programs and  Services, and your agreement to be bound by these Terms & Conditions available on the website of Julia Noyel at the following address: https://www.julianoyel.com

and   and if applicable General Terms of Sales for digital products and coaching accessories in case you buy a product (such as my  downloadable coaching card decks, mini eCours, VIP  program, self-coaching package) other than my 1:1 ervices or coaching programs, and to accept them without restriction or reservation and act in accordance with them.

2.2 All of my Programs, Products or Services are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to any Program or service by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms & conditions. By accessing or using my Programs, Services or Products, you represent and warrant that you are at least 18 years old.
2.3 I reserve the right to modify the present at any time by publishing a new version on its website. The applicable TERMS AND CONDITIONS to you then are those in force on the date of the signature of your contract.

2.4  These conditions, the contract as well as these other documents relating to the Coaching and Service programs, are hereinafter referred to, together or separately, as “the Contractual Documents”. I ensure that their acceptance is clear and unreserved at the time of purchase.

2.5 You declare to have read Terms and Conditions as well as my legal website disclaimer, the privacy policy, cookie policy,  and to accept them without restriction or reservation and to act in accordance with them.

Accessing, purchasing or using my Programs, Products or Services, in any manner constitutes use of the Programs, Products or Services, and your agreement to be bound by these Terms of Use.
2.6 You  acknowledge that you have received the necessary information to ensure that the program, service or product meets your needs.

2.7 The language proposed for the conclusion of the contract is French. The below  translation is a translation of the original French version into English for your convenience. In the event of a dispute, only the French version applies.

2.8 You declare to be able to legally contract under French law.
2.9 Unless proven otherwise, the information recorded by Julia Noyel constitutes proof of all transactions.

2.10 No part of www.julianoyel.com constitutes a contractual offer that may be accepted. Your order constitutes a contract offer that Julia Noyel may, at its sole discretion, accept. The acceptance is indicated by sending YOU an order confirmation email. Once Julia Noyel sent YOU an order confirmation email, there will be a binding contract between Julia Noyel and YOU.

 

CONCLUSION OF THE CONTRACT
As soon as you book one of my coaching programs, services via my website www.juliannoyel.com follow these steps:

  1. You contact me by email specifying the service/program you wish to purchase as well as the option chosen (if there are several options), your contact details (full name and address), your wish regarding payment (bank transfer, check, credit card, installment payment). If you have previously contacted me by telephone and we have exchanged by telephone, you confirm your wish by email. I will inform you/reconfirm that your data will be stored.
  2. I  will reply to you by email, sending you my offer, the coaching contract including the above elements, the general conditions, the legal notices, the data protection policy, cookies, the description of the chosen service/program, the withdrawal form and the information in PDF format. I will inform you that your data will be stored by Julia Noyel .  If we have agreed to pay a deposit, this second step is preceded by the sending of a quote, including the general terms and conditions and required information, and your return of the signed quote by email.
  3. You read the coaching contract, the general terms and conditions, the service description, the program, and the other documents mentioned above, and you check the details of your order and the total price. After reviewing them, and if everything seems clear to you, you confirm your final acceptance by returning the signed contract, including the specific and general terms and conditions of sale.
  4. I will confirm your order by email and send you the invoice and the payment link if your payment or part of the payment is due upon signature.
  5. You can make your payment of the full price or the first installment, depending on what was agreed between us (you and me) when you placed your order by email and as indicated in the contract, by Stripe or by bank transfer, or by check payable to Julia Noyel.
  6. If paying by Stripe or bank transfer, you enter all the necessary information for payment. This data is processed by Stripe and/or your bank/my bank and is not shared with me. Stripe’s/your bank’s data protection policy applies. If paying by check in installments, you must send me all the checks indicated in the contract, and I will cash the checks on the dates agreed upon when the order was placed by email and in accordance with the contract.
  7. Once I have received the payment, (cashed the check), the signed contractual documents, the coaching service/program begins, and you will receive the first content if you have booked a pre-recorded coaching program. If you have subscribed to individual or group coaching, the service begins on the date agreed upon or communicated by the Coach when the order was placed.

3 REGISTRATION AND ACCEPTANCE OF TERMS & CONDITIONS

3.1 In regards to my online coaching programs, services my contents are accessible using available technologies, including a computer as well email. Please notice my contents are desktop optimised, thus thery are optimised for being used with a computer. From my experience they can be also used easily on a tablette.

3.2 Access to the coaching programs and services offered assumes that YOU  undertake to have the legal capacity to accept these Terms and conditions, including having reached the age of legal majority valid in France of 18 years old and / or have the capacity to enter into a contract within the meaning of the law, and to have accepted these Conditions without any reservation.

3.3 For the purpose of order fulfillment, you undertake to provide truthful identification. Julia Noyel reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

3.4  The CUSTOMER can only be natural persons.  A natural person cannot appear as the representative of a COMPANY with a commercial character, by affixing the logo instead of the photo, by creating a group on behalf of the COMPANY, by organizing a forum around its trademark during my group coachings. For people violating these prerogatives, Julia Noyel reserves the right to remove the contents indicated above.

Given the nature and purpose of the Coaching program, you undertake to use the Coaching program, services only for your personal needs exclusively. This condition is essential and decisive of this Contract.

3.5 The acceptance by you is materialized by your electronic signature. This approach is equivalent for you to acknowledge that you have fully understood that you approve all the conditions indicated below.

3.6 By completing the Registration Form, you warrant that you have provided accurate, truthful, up-to-date and complete information regarding your identity and contact information. In particular, you undertake to provide an effective e-mail address that is your own.

 

4 YOUR ACCOUNT AND PASSWORD

Currently, you do not need to create an account on a third-party platform to access the content of my 1:1 services and coaching programs.

 

5 MINIMUM TECHNICAL CONFIGURATION REQUIRED

5.1 You acknowledge having the skills and means necessary to access and use internet. Access to the platform and its use requires the following minimum configuration for optimal resolution and connection to the Internet.

5.2 For this purpose, you acknowledge having verified that the computer configuration is adequate, contains no viruses and is in good working order. Equipment (computer, mobile phone, software, telecommunications, etc.) allowing access to the Site and to the Coaching programs, services are the sole responsibility of you, as well as the telecommunications costs incurred by their use.

5.3 Subject to compliance with the registration conditions provided for in Article 3 and the minimum technical configuration required by Article 5., you are able to take advantage of paid features depending on the coaching programs, services chosen.

 

6 COACHING PROGRAMS

6.1 The essential content and features of the coaching programs , services and their respective fees are made available to you on the website of Julia Noyel and delivered to you before signature of contract.

The parties agree that the illustrations or photographs of the coaching programs offered for sale have no contractual value.

6.2 Julia Noyel undertakes to honor your order within the limits of the available places only. Otherwise, Julia Noyel informs you.

6.3  One hour of 1:1 individual coaching is 60 minutes, except for 1:1 coaching sessions that you take as part of a coaching program. In this case, the length of sessions can vary between 35 and 50 minutes. Coaching packages must be used within a 3-month period.

6.4 The present contractual information is presented in detail in accordance with French law and is subject of a summary and a confirmation during the validation of the order.

6.5 The coaching programs are accessible for a limited period as indicated in the description of each coaching program on the site and for a maximum period of 7 months if there is no no more precision on the program description from the date of purchase of the program.

6.6 Regarding 1:1 and group coaching sessions, I do not offer recording or replay for either 1:1 or group coaching sessions. In the event of cancellation of an individual session or postponement by the CLIENT 48 hours or less before a session, the session is considered to have been completed.

6.7 You have the option to book my group coaching sessions in the form of individual coaching. I reserve the right to adapt the content and pace of the coaching as indicated in the description and set out in the contract.

6.8 I do not offer online discussion groups or forums as part of my coaching services and programs. If there is no scheduled date at the time you contact me for group coaching, you can book a 1:1 coaching session with me.

6.9 Unless otherwise specified, the rights granted hereunder are granted only to the physical person signing the order.

 

7 TERMS OF ACCESS TO COACHING PROGRAM

7.1  Once I have received your signed contract and the first payment in the case of installment payments, you will receive an email confirmation of the payment of the order, as well as an acknowledgment of receipt of the order confirming it.
7.2 To access the video/audio content of the coaching programs, as well as the roadbook, you will  then receive an access link by email, by PDF within a delay of 24 hours.

When you order several coaching programs, services at the same time they may have different delivery times routed in different ways.

7.3 In the event of installment payment, I (Julia Noyel) reserve the right to temporarily suspend access to the account in the event of non-payment or late payment of the rate according to the fixed payment date until receipt of payment.

 

8 LINKS TO OTHER WEBSITES

I may provide links and pointers to other websites maintained by third parties that may take you outside of my Programs and Products. These links are provided for your convenience. It is your responsibility to review the terms and conditions and privacy policies of those linked websites to confirm that you understand and agree with those policies.

 

9 GDPR AND PROTECTION OF PERSONAL DATA

9.1 Data Collection Process and purpose:
As soon as you purchase one of my products or coaching accessories via the website www.julianoyel.com, you need to communicate your name, first name, full address, your email address, details regarding the product, service, coaching accessory you wish to purchase.

Receiver and category of data

To use my products or services and for the execution of our contract, we (me Julia Noyel, my accountant, my invoicing software vofactures.fr, pennylane (accounting software) as well as the payment processor collect personal data or information, in regards to your identity, including your name, your e-mail address, your postal address, your billing information, in order to allow your purchase (payment, initiation of the contract and billing). By accepting the terms and conditions, you hereby consent to the processing of your personal information by Julia Noyel, as well as by my accountant, my invoicing software vofactures.fr, pennylane (accounting software), the payment processor paypal or stripe and other processors listed in my data protection policy, the data protection policy of the payment processors.

We will use your physical address to send you the product in case of order of a physical product, to create invoice and our accounting, your email to confirm and follow up the order and for sending you your digital product in form of PDF, access link in case you purchase a digital product, or in email format via email if you purchase an eCourse. We also use your email address to send product updates if you specifiy upon order ‘Subscribe to product update emails’. your billing information, your payment options to process the payment.

In addition, the system of the payment processor records the purchase information such as date of purchase, product name, and payment method. I will have access to this data and record, save and use it together with your information such as full name, address and e-mail, product purchased, method of payment for the execution of the contract and to manage my accounting and to comply with legal retention obligations.

Like other service providers my invoicing software offers an overview of purchases I will have access to, such as order ID, purchase Date, Buyer name, Buyer email, Shipping address, Product, State, Gross price, Sale price, Order/receipt emails sent.

The payment processor automatically collects & cookies: For all visitors to, they collect aggregated information on pages viewed including IP address, timestamps, logins. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means. You can control cookies in your browser to enable or disable them.

By providing such Confidential Information to us, you grant us permission to use and store such Confidential Information in accordance with my privacy policy, my business partner’s and the policy payment processors.

To find out more about the management of your data and your rights, consult also my data privacy policy. https://www.julianoyel.com/privacy-policy/

9.2 Step by step Data collection process

As soon as you book one of my services, coaching programs, you follow these steps:

  1. You contact me by email specifying the service/program you wish to purchase as well as the option chosen (if there are several options), your contact details, full name and address (street, postal code, city, country), your wish regarding payment (bank transfer, check, credit card, installment payment). If you have previously contacted me by telephone and we have exchanged by telephone, you confirm your wish by email. I will inform you/reconfirm that your data will be stored.
  2. I will reply to you by email, sending you my offer, the coaching contract including the above elements, the general conditions, the legal notices, the data protection policy, cookies, the description of the chosen service/program, the withdrawal form and the information in PDF format. I will inform you that your data will be stored by Julia Noyel .  If we have agreed to pay a deposit, this second step is preceded by the sending of a quote, including the general terms and conditions and required information, and your return of the signed quote by email.
  3. You read the coaching contract including the specific and general terms and conditions, the service, program description, and the other documents mentioned above, and you check the details of your order and the total price. After reviewing them, and if everything seems clear to you, you confirm your final acceptance by returning the signed contract, including the specific and general terms and conditions of sale.
  4. I will confirm your order by email and send you the invoice and the payment link/RIB if your payment or part of the payment is due upon signature.
  5. You can make your payment of the full price or the first installment, depending on what was agreed between us (you and me) when you placed your order by email and as indicated in the contract, by Stripe or by bank transfer, or by check payable to Julia Noyel.
  6. If paying by Stripe or bank transfer, you enter all the necessary information for payment. This data is processed by Stripe and/or your bank/my bank and is not shared with me. Stripe’s/your bank’s data protection policy applies. If paying by check in installments, you must send me all the checks indicated in the contract, and I will cash the checks on the dates agreed upon when the order was placed by email and in accordance with the contract.
  7. Once I have received the payment, (cashed the check), the signed contractual documents, the coaching service/program begins, and you will receive the first content if you have booked a pre-recorded coaching program. If you have subscribed to individual or group coaching, the service begins on the date agreed upon or communicated by the Coach when the order was placed.

9.3 By providing me with this confidential information, you authorize me to use and store this confidential information in accordance with my data protection policy. If you do not agree to the collection, storage, processing, and use of your data, please do not book online programs and services.

9.4 Data storage

Your data such as first name, last name, address and e-mail address are stored in a database on a secure https server.

Furthermore, I store the above-mentioned information online and offline in compliance with security measures in accordance with my data privacy policy.

9.5 Duration of storage

I store part of your personal data (according to the protection measures mentioned in point 11 of my privacy policy), the information necessary for the execution of the contract as well as for our communication or purchase history as long as we are in a business relationship, these are necessary for the execution or the initiation of a contract or a legal conversation the deadlines are to be respected. I regularly delete the data if the reasons for storage no longer apply or if you request deletion or revoke your consent except for information that is legally required to be retained..

The legal retention periods in France are:

10 years from the end of the financial year for accounting data, including orders, deliveries, invoices, receipts.

5 to 10 years for contracts, depending on the type (paper or electronic) from the delivery or service.

After a maximum of two years, I delete marketing or statistical documents (containing personal data).

I delete the data if the reasons for storage no longer apply or if you request deletion or revoke your consent, unless storage is legally required. I delete your access data to coaching programs after one year (after the purchase date), unless another period is indicated in the program or service description. Please note that this does not include information about financial transactions made on the payment provider’s platform or other information that is legally required to be retained.

9.6 Legal basis

In accordance with the provisions applicable in Article 6 (1) (b) of the General Data Protection Regulation to enable you to purchase and provide the service/product you have requested …) and in this context to access and navigate the coaching content).

As for the option to subscribe to product update messages, I do so in accordance with Article 6(1)(a) of the General Data Protection Regulation.

To prevent fraud, ensure security, and prevent damage to reputation Article 6(1)(f) GDPR the basis is legitimate interest.

As for address collection, I do so to comply with legal obligations under Article 6 (1) (c) of the General Data Protection Regulation.

Regarding GDPR settings, the standard settings include accepting cookies, marketing materials, email notification settings, and data access and deletion requests.

– Opt-in cookies: On www.julianoyel.com, a message will appear inviting you to accept cookies by clicking the button. Once clicked, the pop-up message will disappear. Before accepting cookies, you can click Learn more, and the cookie policy will appear, allowing you to read all the necessary information. If you wish to accept specific cookies and not all, you can click “Accept individual cookies” and select the preferred cookies in the pop-up window.

9.7 Transfer of data outside the EEA

The payment processor as well as my invoicing software vosfactures may transfer and process Customer Data anywhere in the world where they or their Sub-processors maintain data processing operations.

9.8 Security

The payment processor, accounting software pennylane as well as my invoicing software vosfactures stores data about the buyer in order to provide you with your order as well as allow me to respect my legal obligations.

Access is limited to personnel support and development teams. When the payment processor as well as my invoicing software vosfactures transfer personal data to recipients outside the European Economic Area (“EEA”), they will comply with applicable legal requirements by providing adequate protection for the transfer of personal data, including by (i) entering the European Commission European Standard Contractual Clauses with data recipients, (ii) verify that the recipient has implemented Binding Corporate Rules, or (iii) any other appropriate safeguards required by applicable law for any personal information transferred internationally.

How I protect your data

I keep your confidential information safe, secure and confidential in accordance with these Terms and Conditions and security measures detailed in my privacy policy accessible through my website. To ensure the security and confidentiality of Personal Data and Personal Data, I use networks protected by standard devices such as firewall, pseudonymization, encryption and password. To assess the level of security of personal data, I used the CNIL checklist.

9.9 Access, rectification, deletion, opposition, portability, revocation

In accordance with the European regulations on the protection of personal data, you have the right to query, access, modify, oppose, delete, revocate and rectify your personal data.

You can exercise your rights at any time by sending your request accompanied by the personal data that you would like me to correct, update or delete your data by email or by registered letter with written acknowledgment of receipt to the following address:

Julia Noyel – DPD,
33 rue de la république
69002 Lyon – France
email : info (at) julianoyel.com.

If you believe any of your personal information is incorrect or incomplete, please contact me as soon as possible. I will promptly correct any confidential information. Requests for the deletion of personal data will be subject to the obligations required by law, in particular the retention or archiving of documents.

This includes financial transactions made or other information that is legally required to be retained.

Any user has the right to request a copy of the personal data being processed in a readable form, which must be provided within one month of the application of the request by contacting me by e-mail or by registered letter with written acknowledgment.

9.10 By adhering to these terms and conditions, you agree that I (Julia Noyel) my accountant, my invoicing software vosfactures.fr, pennylane (accounting software) and the payment processor and other partners as set out in the respective data protection policies collect and use this data for the execution of this contract and that you have read the legal notices and the data protection policy accessible on the site www.julianoyel.com as well as payment processors of www.paypal.com or www.stripe.com. Please see my full data protection policy to find out how I handle all your personal data and information and your rights in relation to that information.

If you believe, after contacting me, that your rights have not been respected, you have the possibility to file a complaint online with the CNIL.

 

10 PRICES AND INVOICING

10.1 The prices of the coaching programs, services sold through the Internet sites are indicated in Euros including VAT and precisely determined on the pages of descriptions of the Coaching programs. They are also indicated in euros in the specific conditions.

10.2 The price is based on a service provided remotely, by telephone or videoconference, or in person in a group. Any request for individual in-person services will be subject to a feasibility study and specific pricing taking into account Julia Noyel’s travel time and other related costs (transportation, accommodation, room reservation). Regarding my in-person group coaching sessions, travel, accommodation and meal expenses are at your own charge.

10.3 All orders, whatever their origin, will be payable in Euros.
10.4 Julia Noyel reserves the right to modify her prices at any time for the future or to cancel or modify the offer. The applicable rate is the rate at the time of your purchase.
10.5 The telecommunication costs necessary to access Julia Noyel websites are at your charge

10.6 Bank charges related to the purchase in a currency other than Euros will be directly born by you.

10.7 If you have previously purchased a 3-hour or more one-on-one coaching package with me, I offer you a 10% discount on my True Love Coaching Program.

10.8 Each order will result in one or more invoices in the case of an installment payment and/or multiple installments in accordance with the contract. When payment with a deposit (payment before the start of the service) is planned, a deposit invoice will be issued for each deposit paid, and a balance invoice will be issued upon completion of the service. Electronic invoices are issued and received electronically. By signing these terms and conditions, you agree to me sending you invoices by email.

10.9  Each new order (if you wish to purchase a service other than the service you have subscribed to the contract or if you wish to extend my services outside the validity of the signed contract and exceeding the duration indicated in the contract will be subject to a new contract or amendment to the contract.

 

11 PAYMENT

11.1  Payment of the full price or the first installment in the event of payment by installments is due upon ordering in accordance with what we agreed upon when you placed your order and in accordance with the contract.

11.2 Secure online payment by credit card is made by the payment provider Stripe, bank transfer or check. The transmitted information is encrypted in the state of the art and cannot be read during transport on the network.

11.3 You give us permission to automatically et immediately charge your credit or debit card as payment for your Program or service without any additional authorization, for which you will receive an electronic receipt.

11.4 In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating your banking information at the time of the sale, you authorize the payment processor to debit his card the amount relating to the price indicated.  Please note that my terms of sale do not provide for a discount for early payment.

11.5 You confirm that you are financially willing and able to invest in this Program or Product by choice, and that by so doing, you are not incurring any economic hardship in any way.
11.6 You confirm you are the legal owner of the card to be debited and that you are legally entitled to use it. In case of error, or impossibility to debit the card, the Sale is immediately canceled and the order canceled. If it is not possible to use another means of payment, I may request the cancellation of the sale in accordance with the law in force.
11.7  In the event that payment is not received by the due date, I reserve the right to terminate your access immediately, with the remaining payment due. Please note that between professionals, a fixed fee of EUR 40 is due from the day following the payment date shown on the invoice.

11.8 All information obtained during your purchase or transaction for my Programs, Services and Products and all of the information that you give as part of the transaction, such as your name, address, method of payment, credit card number, and billing information, may be collected as detailed in my  privacy policy and mentionned before. Per my privacy policy , please make also sure that you review the privacy policy of the payment processor.

 

12 SUPPLEMENTARY PAYMENTS

12.1 If you make a purchase from one of my affiliates, or any other individual or company through a link provided on or through my Programs or Products (“Merchant”), all information obtained during your purchase or transaction and all of the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by the merchant and their payment processing company as well.
12.2 Your participation, correspondence or business dealings with any affiliate, individual or company on or through my Programs or Products, and all purchase terms, conditions, representations or warranties associated with payment, refunds, and/or delivery related to your purchase, are solely between you and the Merchant.
12.3 Payment processing companies and Merchants may have privacy and data collection practices that are different from mine’s. For more information regarding a Merchant and its terms and conditions that may apply, visit that merchant’s Website and click on its information links or contact the Merchant directly.

 

13 RETRACT TIME AND REFUND POLICY

13.1 In accordance with Article L. 121-20 of the Consumer Code, “the consumer has a delay of fourteen clear days to exercise the right of withdrawal without having to justify reasons or to pay penalties, to the exception, where appropriate, return costs.

The delay mentionned before starts at the day when the contract was signed  for service provision contracts and contracts relating to the supply of digital content without physical support.

However, in accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to “contracts for the supply of digital content not provided on a material medium whose execution began after the consumer’s express prior agreement and express waiver of his right of withdrawal”, “for the provision of services fully performed before the end of the withdrawal period and the performance of which began after the consumer’s express prior consent and express waiver of his right of withdrawal”. This concerns the purchase of pre-recorded coaching programs, my online content, audio and video files, as well as my other services fully performed before the end of the withdrawal period and under the following conditions.

If you wish to begin the provision of a service contract, a contract involving digital content on a non-material medium before the end of the withdrawal period, you must make your express request by any means for contracts concluded remotely and on paper or a durable support, and confirm that you acknowledge that once you have fully executed the contract, you no longer have the right of withdrawal. As a professional, I will confirm your request.

According to Article L221-25 of the French Consumer Code, if you have exercised your right of withdrawal from a service contract or a contract for the supply of digital content without a material medium, the performance of which has begun, at your express request, before the end of the withdrawal period, you must pay me an amount corresponding to the service provided up to the time you communicate your decision to withdraw; this amount is proportional to the total price of the service agreed upon in the contract, unless you have already paid an amount for the order, in this case you will be reimbursed pro rata temporis. In this case, I will refund the overpaid amounts to the same payment method you used for payment. Please do not hesitate to contact me if you have any questions so that we can discuss them together.

If you wish to withdraw, you can use the withdrawal form that I provided to you with the contract or use any other unambiguous written statement expressing your wish to withdraw.

Acceptance of the immediate start of the supply of service, digital content products and the express waiver of the right of withdrawal for this content is formalized upon confirmation of the order where you have to express your waiver in writing.

By using and/or purchasing any of my services, you understand and agree that all sales are final regarding digital content not provided on physical support, unsealed videos and audios as well as services fully performed before the end of the withdrawal period and under the conditions mentioned above and that no refunds will be given.

13.2 If you fail to make payment in a timely manner in accordance with these Terms and Conditions or voluntarily decide to withdraw from my Programs or Products at any time or for any reason whatsoever, you still will remain fully responsible for the full cost of the Programs and/or Products. Please buy my programs once you feel sure about your decision and you have reflected on this.

LEGAL GUARANTEE OF CONFORMITY and Hidden Defects

• In accordance with Article L.224-25-2 of the French Consumer Code, in the event of a lack of conformity of a digital good within two years of your purchase, the seller is required to bring it into conformity, in the form of a repair or replacement, free of charge and within 30 days. Failing this, the consumer may obtain a price reduction or termination of the contract.

• The consumer has two years from delivery of the good to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

• When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal warranty applies to this digital content or digital service throughout the entire period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

• The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

• The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience.

• If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial warranty.

• If the consumer requests the repair of the goods, but the seller imposes a replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

• The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:

• 1° The professional refuses to repair or replace the goods;

• 2° The repair or replacement of the goods occurs after a period of thirty days;

• 3° The repair or replacement of the goods causes a major inconvenience for the consumer, particularly when the consumer permanently bears the costs of taking back or removing the non-compliant goods, or if he bears the costs of installing the repaired or replaced goods;

• 4° The non-conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

• The consumer is also entitled to a reduction in the price of the good or to termination of the contract when the lack of conformity is so serious that it justifies immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the good beforehand.

• The consumer is not entitled to termination of the sale if the lack of conformity is minor. Any period of immobilization of the good for the purpose of repair or replacement suspends the remaining warranty until delivery of the repaired good.

• The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or digital service is retained, or to a full refund upon waiver of the digital content or digital service.

The above-mentioned rights arise from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

Julia Noyel Coach hypersensible, INFP, empathe, experte confiance en soi, ames jumelles

14 DEFINITION OF ROLES, RESPONSIBILITY, AND CODE OF CONDUCT OF THE COACH

14.1 I (Julia Noyel) intervenes within the framework of this mission within the strict framework of the obligation of means. This means I give you the tools to succeed but I do not guarantee you any results as each person is different as well as you are responsible for your own success.
14.2 My coaching programs, services and products are for informational and educational purposes only while using edutainment approach. Thus, they are intended to be both helpful and enjoyable,  helping you to use your own approach. The purpose of my coaching programs is to give you new perspectives, make you reflect on your current situation and your current behavior, encourage you to adopt healthier practices, inspire you to live happyr, healthy & successful and offer you tools of reflection and change that have been helpful to me in an entertaining and inspiring way.
14.3 My role is to be a mindful leader and coach to you sharing with you my knowledge, intuitive insights, wisdom and the tools that worked for me that I have developed based on my personal and professional experience AND professional certifications and training for supporting you in your own journey. I have put great effort, extensive time, preparation and care for creating, preparing and presenting you tools in professional, enjoyable and inspiring, efficient ways.

14.4 I (Julia Noyel) am conscientious in my function from my personal and initial training, my complementary training and experience as a COACH. I (Julia Noyel) strive to optimize my knowledge and achievements in a continuous manner by all means at my convenience, self-learning, seminars, courses, conferences, qualifying training, e-learning to guarantee highest quality tools.
14.5 I (Julia Noyel) am attentive to your needs with the greatest respect, attention, fairness, honesty and kindness. I (Julia Noyel) have an active and empathic listening taking in consideration your point of view and perspective.
14.6  During the coaching programs and my coaching services I can offer you exercises, suggest you create your own tools such as checklists, templates, planning tools etc. I propose the creation of these tools for yourself in a process of autonomy and self-control. You are aware that these tools that you will create yourself are intended for your own use and I (Julia Noyel) do not correct or control your tools, nor your progress.

14.7  You are aware that participation in my coaching programs does not give you access to a diploma, certificate or other written confirmation from me;

14.8 I (Julia Noyel) prohibited from exercising on you any abuse of any kind whatsoever.
14.9 I (Julia Noyel) do not pretend to predict your future, nor do I pretend to know what is best for you. The testimonials, comments, and explanations on my YouTube channel or on the website www.julianoyel.com or any other social media channel do not constitute guarantees or predictions. You agree to take full responsibility for your own decisions and actions or inactions. You are responsible for all consequences if you act or do not act based on the information and tools provided. So, be careful, think carefully, and take the actions that are best for you.

14.10  I (Julia Noyel) encourage you to develop your skills and talents in a perspective of autonomy, responsibility and evolution. You are thus responsible for your personal commitment in this personal development process and your personal advancement.

I must draw your attention to your own responsibility, the need for constant and active cooperation during my services, coaching programs, your capacity for autonomy and personal potential to become creator of your own life.

My programs are self-learning programs. I must draw your attention to your own responsibility, the need for active and permanent cooperation and your capacity for autonomy and personal potential to become a player in your life.

14.11  I (Julia Noyel) am sharing with you tools that have worked for me. The information, tools, and advice given are my personal opinions. Every person, every situation, every context is different, and the tools and strategies contained in my programs and content that I share with you that have worked for me may need to be adapted to your specific situation, conditions, and context. You are aware that you must decide on a case-by-case basis what specific tips and tools to use and not to use. What was best for me (Julia Noyel) may not be best for you. You agree to always listen to your own intuition AND reason, to use discernment, and to only follow advice that resonates. While the tools and advice described in my coaching services/programs have helped me, you know that you must think critically about what is said and choose what works best for you. If you feel that a video/audio or specific advice is not for you, it is important to listen to yourself. You are responsible for all consequences if you act or fail to act based on the information and tools provided. So, think carefully and take the actions that are best for you.

14.12 I am not licenced doctor, any other medical therapeut, psychoanalyst, account nor attorney, whatsoever. You are aware that the proposed service, coaching program is neither medical advice nor psychotherapy. The intuitive/energetic/personal development approach and medicine are two complementary disciplines. The coaching program offered by me and provided information does not in any way replace psychotherapy or the follow-up of a doctor, or medical treatment. The information provided through my programs, services and products is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by your own physician or therapist, or any other licensed or registered health care professional.

My services, coaching programs can complement a health care program or psychotherapy. They do not replace any of these. In no way i modify the medical or psychological treatment. You are responsible for your health and regular and required follow up. You are responsible if you postpone or do not consider medical treatment or follow up. So, please reflect wisely and take necessary actions for yourself to ensure your own safety.

14.13 I am not accountant, financial or legal advisor. The information provided through my Programs and services, products is not intended to be a substitute for professional advice that can be provided by your own accountant, lawyer, or financial advisor. You are hereby advised to consult with your own accountant, lawyer or financial advisor for any and all questions and concerns you have regarding your own income and taxes pertaining to your specific financial and/or legal situation. You are responsible for any consequences if you take actions or non-actions based on information and tools provided. So, be careful, please reflect wisely and take actions that are best for yourself.

 

15 PERSONAL RESPONSIBILITY, ASSUMPTION OF RISK, AND COMMITMENTS OF THE CLIENT

15.1 My services are offered in good faith and are to be used at your sole discretion and risk. You must ensure that the information is relevant to your situation. You therefore agree to use this information under your sole responsibility. You agree that you are using your own judgment in using my services, Programs, Products and you agree that you are doing so at your own risk. You agree and understand that you assume all risks and no results are guaranteed in any way related to my Programs, Services or Products. My Programs and Products are merely to provide you with tools to help you make your own decisions for yourself in your own judgment and discretion. You are solely responsible for your actions, decisions, and results, you take or do not take based on the information and tools provided to you, and the consequences resulting therefrom.
15.2 You agree to take full responsibility for your own health, happiness and success. YOU undertake to consult an appropriate health professional if you have a medical condition or a problem. Do not delay seeking professional advice because of information you have read in my Programs or Products or received from me. Do not start or stop taking any medications or change your food or exercise program without speaking to your physician, nurse practitioner, physician assistant, mental health provider or other health care professional.
15.3 You agree to take full responsibility for your financial security and success. You agree to take full responsibility for your earnings, the success or failure of your business or personal decisions, the increase or decrease of your finances or income level, or any other result of any kind. You are responsible for any consequences if you take actions or non-actions based on information and tools provided. So, be careful, please reflect wisely and listen to your intuition. Take actions that are best for you, your specific situation.
15.4 I (Julia Noyel) may present, share or offer you different tools and techniques to you. YOU are free to appropriate the supports and tools that I (Julia Noyel) propose. In no case you are obliged to use the proposed tools. You acknowledge by subscribing to my programs, products and services and accepting the terms & conditions, that some techniques (eg energy techniques such as EFT, Reiki, Jin shin Jyutsu, SUBSTANCEMIND® and the use of mudras or NLP, binaural sounds or any other energetic approaches) may have unanticipated consequences. You are aware of this and as a result, you agree to take full responsibility for any consequences resulting from your use of these methods. You are responsible for any consequences if you take actions or non-actions based on information and tools provided. So, be careful, please reflect wisely and listen to your intuition. Take actions that are best for yourself.
15.5. In case of face to face coaching sessions (strategic coaching) or coaching prograam, you undertake to provide me (Julia Noyel), within a reasonable time, with all the information and documents necessary for the execution of the ordered coaching program.
15.6 You agree to be punctual for the scheduled sessions (strategic coaching); in case of delay, the meeting will end at the previously agreed time.
15.7 The recording of coaching sessions or content offered by any media (smartphone, tablet, computer, recorder or other) is not allowed.
15.8 You are agreeing that you will not use my Programs, Services and Products in any way that causes or is likely to cause the Programs and Products, or access to them either to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and content sent from your computer to this Website and its Content and to us. (See details article 17.)

You must use the Programs, Services and Products for lawful purposes only. You agree that you will not use my Programs or Products in any of the following ways:

  • To reproduce, duplicate, copy or resell any part of my Programs, or Products in a way that is not in compliance with these Terms and Conditions or any other agreement with us.
  • For fraudulent purposes or in connection with a criminal offence or otherwise carry out any unlawful activity
  • To send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene, menacing, threatening, objectionable, invasive of privacy, in breach of confidence, infringing of any intellectual property rights, or that may otherwise injure others
  • To send, negatively impact, or infect my Programs or Products with software viruses or any other harmful or similar computer code designed to adversely affect the operation of any computer software or hardware, commercial solicitation, chain letters, mass mailings or any spam, whether intended or not
  • To cause annoyance, inconvenience or needless anxiety to me, to other users or any to any other persons or entities whether publicly or privately.
  • To impersonate any third party or otherwise mislead as to the origin of your contributions.

16 COMMUNICATION GUIDELINES

16.1 We both agree to communicate in mature, healthy, safe and mindful, straight forward ways with each other and not to communicate with any other individual, company or entity in a way that is harmful or disparaging to the other, whether actual or perceptual, or to do or say anything that is injurious to each other’s reputation, including about my services, the Program, me, my business, my employees, contractors or agents, other participants.
16.2 We both agree to put effort in from both sides to find solutions and a win-win situation, thus what is best for both of us at any moment.
16.3 If I have a question or concern about our collaboration, I (Julia Noyel) agree to contact you directly in a mature and professional way stating my needs and expectations rather than to make any negative or critical comments about you to third parties or otherwise.
16.4 If you have a question or concern about our collaboration, my Programs or Products, you agree to contact me directly in a mature and professional way stating your needs and expectations rather than to publicly make any negative or critical comments about the Program, my business or me through social media, third parties or otherwise.
16.5 If I have a question or concern about our collaboration, I agree to send an e-mail to you and you will do your best to reply to my question or concern promptly.
16.6 If you have a question or concern about our collaboration, my Programs or Products, you agree to send an e-mail to info (ad) julianoyel.com and I will do my best to reply to your question or concern promptly.

16.7 I (Julia Noyel) do not offer an online discussion group or forum as part of my coaching services and programs.

17 TECHNOLOGY SAFETY AND CONDUCT

17.1 I will give my best to ensure that the availability and delivery of my Programs and Products is uninterrupted and error-free, including my content and communications through methods like my Website, e-mail communications, videos, audio recordings, webinars, recorded webinars, downloadable audio files, downloadable PDF printed transcripts, downloadable PDF handouts/slides, handouts, ebooks, or any other materials provided by me to you. In the event of an error or possible malfunction, please let me know by email and I will correct it immediately.
17.2 I reserve the right to suspend the service from time to time for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures or to remedy problems or do updates.

17.3 In case of any problem I will remedy at the problem as quickly as possible.

17.4. All hardware and software necessary to access the Site and the use of the Coaching program remain exclusively the responsibility of you. It is your responsibility to take all appropriate measures to protect your own data, computer systems and / or software from contamination by possible viruses.
You are responsible for all data and information about you that has been posted online as well as any content you have provided, data, or content accessible and/or transmitted to the public.

17.5 You are solely responsible for the use you makes of the Coaching program, the content of my coaching services, and more generally for any use or operation made from your account and your online profiles. It is important to take certain precautions when meeting with another customers or follower. Julia Noyel cannot, under any circumstances, be held responsible for meetings following my coachings, webinaires, the use of the site and advice given by a customer to another customer. It is essential to take necessary precautions during a physical meeting. It is recommended to inform a close person and to prefer a public place (café, restaurant, etc.) Julia Noyel reminds that it is strongly disadvised to indicate sensitive information such as address, phone numbers etc. . to unknown people. Julia Noyel cannot, under any circumstances, be held responsible for advice given by a customer to another customer.
17.6 In general, you are prohibited, in the context of the use of the website, coaching contents, programs, services, products, from engaging in acts of any nature whatsoever, such as the issue, editing, implementation online or the dissemination of data and / or content that would be contrary to law, would infringe public order, or the rights of Julia Noyel or third parties. In particular, without this list being limiting, YOU undertake, in your use of the platform, to respect the following rules:

  • Comply with applicable laws and respect the rights of third parties, as well as these contractual stipulations
  • Use my site and the contents of my programs and products fairly, in accordance with its intended purpose exclusively, and in accordance with the legal, regulatory and customary provisions in force
  • Respect the intellectual property rights relating to the content provided by Julia Noyel and others, as well as the intellectual property rights of third parties; consequently, each customer is prohibited from reproducing and / or communicating to the public, one or more contents without the authorization of the holders of the rights related to these contents (please refer to article 18)
  • Do not hijack or attempt to divert any of the features of my site beyond its normal use as defined herein
  • Do not use robot software or any other equivalent automated process or tool to navigate the site, coaching contents or the content of my coaching programs producs
  • Undertake to communicate to Julia Noyel and to other customers only the information which you consider that the diffusion cannot in any case be detrimental neither to itself, nor to the other customers, nor to the COMPANY, nor to the thirds
  • Refrain from disseminating information or content that does not conform to reality
  • Not to disseminate data, information or content that is defamatory, abusive, obscene, offensive, violent or inciting violence, or of a political, racist or xenophobic nature and, in general, any content that would be contrary to the laws and regulations in force or morality
  • Not to disseminate data, information or content that has the effect of reducing, disrupting, preventing the normal use of the Site, or interrupting and / or slowing down the normal flow of communications between CUSTOMERS
  • Do not use the Coaching program to massively send unsolicited messages (advertising or otherwise)
  • Not to collect information about third parties, including email addresses, in order to use them to send commercial or equivalent solicitations, or to integrate them into an SEO coaching program or equivalent, free or paid, or still in order to perform competitive intelligence
  • Not to use my services, Coaching program, directly or indirectly, to implement “snowball” sales or coaching program-like practices, or any other similar process, including offering goods to the public with the expectation that they will obtaining these goods for free or against a discount of less than their actual value and subordinating their obtaining to the placement of vouchers or tickets to third parties or the collection of adhesions or registration of new CUSTOMERS
  • Not proposing to a person to collect memberships or to join a list by demanding that he or she pays some kind of consideration and that he or she expects financial gains resulting from an increase in the number of people recruited or registered
  • Refraining from directly or indirectly participating in the establishment or development of a network aimed at implementing practices comparable to network marketing (Multi Level Marketing – MLM), the recruitment of members, affiliates or Independent Home Owners (VDI), for the purposes of setting up such a network or other similar practices
  • Do not use a Subscription for recruitment purposes, directly or indirectly
  • Comments added by YOU must respect the principles of netiquette (“What you would not do during a real conversation with your correspondent, do not take the Internet as a shield to do so”)

If YOU fail to comply with one or more of these rules, I (Julia Noyel) reserve the right to unilaterally suspend and / or terminate the Agreement, to block the account (s) of you concerned, automatically delete the disputed messages, prevent the publication of all or part of you profile, and / or block access to all or part of the Coaching program, temporarily or permanently, without any compensation, in accordance with the terms and conditions.

18 INTELLECTUAL PROPERTY RIGHTS

18.1 You understand and acknowledge that my Programs, Services and Products have been created, developed to support you during your development journey and in setting a solid foundation for a happy, healthy and successful life through my investment of significant reflection, research, trials and improvements, time, effort and expense and that my tools and information is a valuable, special and unique asset of me which I expect you to treat with respect and value it and only use it for the purpose it has been granted for and only by yourself.
18.2 All rights not expressly granted in these terms and conditions or any expressly written license, are reserved to Julia Noyel.

18.3 My Programs and Products are my property and/or my affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. This means, the content in my Programs, services and Products is solely owned by me, unless otherwise indicated. This content includes, but is not limited to, the design, layout, look, appearance, graphics in or on my Programs, Services and Products or any other material or aspects of materials provided by us to you. If you purchase or access any of my Programs or Products, all content obtained through me is my property, and you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only. This means that you may not use my Programs, Services or Products in a manner that constitutes an infringement of my rights or in a manner that has not been authorized by me by prior written permission.

This means that when you purchase a Program, Service or Product from my Website or otherwise, you are purchasing the limited right to use the Program, Service or Product, the content in the form that is provided by me to you with certain conditions as specified in these Terms and Conditions.

When you enroll in or purchase my Programs, Services, Products, you are PERMITTED to use my Programs, ervices and Products as follows:

  • You may download and/or print the contents of my Programs, Services and Products for your own personal and individual use
  • You may summarize the content for your own personal access and personal use by making sure you are the sole person having access to it
  • Use my tools and information I share to improve your life, other’s life
  • Use my tools and information to be a mindful leader to others. This means instead of sharing or transfering my content and program, products with/to others you inspire others by your positive attitude. You shine by being an example
  • When you enroll in or purchase my Programs or Products, you are clearly and expressly NOT ALLOWED to do the following
  • You are not permitted to copy, share (in oral or writing), distribute, sell, reprint, or republish, translate, post, upload, transmit, forward my Programs, coaching contents, Products, or parts of them including handouts, videos, PDFs, audios, or any other without my written permission
  • You are not permitted to share the program, services, products or part of them with your friends, family, colleagues, or others. If they would like access or use my programs, services and products, they must purchase their own license separately
  • You will not in any way use, copy, adapt or represent any of my Programs, Services, Products in any way as if they are yours or created by you. You trust in your own capacity, creativity and uniqueness
  • You will not reprint or republish any part of my Programs, Services, Products for publication or compilation into your own products, programs, services or program materials for your business/commercial use or in any way that earns you money. You trust in yourself and your own creativity
  • You will not duplicate, share, trade, sell, or otherwise distribute my Programs, coaching content, Products to any other person, for their personal use, business/commercial use or in any way that earns them money, whether it was known to you or not at the time that you shared the information that their intention was to use the Program, Service or Product for their own personal use or business/commercial use
  • You will not use my Programs or Products in a manner that constitutes an infringement of my rights or in a manner that has not been authorized by me through my prior written consent
  • You will not share your access details (such as the emails, your email address, username and password) with anyone
  • You understand and agree that engaging in the prohibited use or the improper and/or unauthorized use of my Programs or Products as set forth in these Terms and Conditions is considered theft and stealing and I retain the right to prosecute theft to the full extent of the law if I want to
  • Any request for written permission to use my Programs or Products, in whole or in part, or any other intellectual property or property belonging to me (“Content”), should be made BEFORE you wish to use it by sending an e-mail to info (_ad )julianoyel.com and requires my written permission.
  • You understand and agree that engaging in the prohibited use or the improper and/or unauthorized use of my Services, Products or coaching accessories as set forth in these Terms and Conditions can be considered theft and stealing.

18.4 Any trademarks, taglines, and logos displayed on or in my Programs and Products are trademarks belonging to me. All trademarks reproduced in this Website, which are not the property of, or licensed to us, are acknowledged on the Website. Any use including framing, meta tags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without my express written consent, or permission granted herein. For those trademarks, taglines, and logos for which you are granted permission to use, the trademark indicia must be included at all times. Any marketing or promotional tools and/or Program or Product titles or any other title or information bearing the trademark symbols (™) or ® may not be used by you for any reason without my express written permission.

19 LIMITATIONS ON LINKING AND FRAMING

With my advance written permission, you may establish a hypertext link to my Website, Program or Product, so long as the link does not state or imply any sponsorship, endorsement by, or ownership in my Content and does not state or imply that I have sponsored, endorsed or have ownership rights in your website or you have endorsed ours. However, you may not hyperlink, frame or inline link my Content without my written permission.

20 CONFIDENTIALITY

20.1 I (Julia Noyel) undertake not to divulge to anyone the information that will be communicated to me by you. You undertake not to divulge to anyone the information that will be communicated to you by me.
20.2 Each party undertakes to keep the contract confidential as well as all technical, commercial and financial information concerning the other party of which they may be aware during the Contract and to take all the necessary measures to guarantee this confidential character. This information may only be used by the parties in the context and requirements of the Contract.
20.3 I (Julia Noyel) and you undertake not to divulge confidential information to anyone, except with the prior express authorization and in any event, to respect this confidentiality clause as long as the said information has not been disclosed, made known to third parties by you or Julia Noyel herself.

20.4 In addition, in the context of group coaching, you agree not to disclose to anyone the information communicated to you by me and/or by the other participants during my group coaching sessions and to keep it confidential.

21 DISPUTE RESOLUTION

21.1 Should we ever have a conflict, I wish that we can work it out amiably. However, if we are unable to seek resolution through good-faith negotiation or recurring to alternative modes of conflict, you have the possibility to contact free of charge the consumer mediator we have chosen.

DISPUTE – CONSUMER MEDIATION

In the event of a dispute between the Client and the company, the latter will endeavor to resolve it amicably (the Client will send a written complaint to the professional or, where applicable, to the professional’s Customer Relations Department). In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the consumer Client, within the meaning of Article L.612-2 of the French Consumer Code, may, if a disagreement persists, refer the matter free of charge to the competent mediator included on the list of mediators established by the Consumer Mediation Evaluation and Control Commission pursuant to Article L.615-1 of the French Consumer Code, namely:

La Société Médiation Professionnelle
http://www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez

You also have the option of consulting the European online dispute resolution (ODR) platform.

21.2 Should my liability be incurred, the amount of the indemnities may not exceed the invoicing value of the program, service or product at the origin of the dispute.

22 FORCE MAJEURE

If an unforeseeable circumstance or a major force prevents Julia Noyel from carrying out her obligations under this agreement,
those obligations are suspended. When such an event occurs, Julia Noyel will give you as soon as feasible notice.

23 NULLITY AND AMENDMENT OF THE CONTRACT

If one of the stipulations of the present contract were canceled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parts. Any contractual modification is valid only after a written agreement signed by the parties.

24 APPLICABLE LAW

All clauses contained in these terms and conditions, as well as all the purchase and sale operations referred to therein, will be subject to French law. Both parties claim that they fully understand the information presented above and accept it.

This is a translation of the original French version for your convenience. In the event of a dispute, only the French version applies.

updated version 12/04/2025