Please read these Terms and Conditions carefully before purchasing, accessing or using any of my Services, Digital Products and Coaching Accessories. Also read Terms and Conditions for my coaching programs before purchasing, accessing or using any of my Online Coaching Programs. Additionally, please review the terms of my privacy policy for how your information is stored and shared as well as my legal disclaimer accessible via my website.

DEFINITION OF PARTIES

Between Julia Noyel

33 rue de la république, 69002 Lyon, France

Société par actions simplifiée

registered under number SIREN 953 123 858 R.C.S. Lyon, capital 1000,00

Euros,

EUR VAT n° FR57953123858

insurance responsabilité pro souscrite auprès de Hiscox :
n°HA RCP0323362, HA RCP0311622

Hiscox SA – Hiscox France 38, Avenue de l’Opéra – 75002 Paris

represented by Julia Noyel (Wöhler),

duly authorized for the purposes hereof.

Hereinafter the “the COMPANY”, “COACH”, “I” or “Julia Noyel”.

 

Firstly,

And the natural person purchasing the products of the COMPANY,

Hereinafter, the “customer” or “you”, On the other hand,

 

PREAMBLE

Julia Noyel is a “personal development” coach, and offers her coaching services and knowledge through “digital and physical coaching accessories” through her website (https://www.julianoyel.com). The list and description of the products can be consulted on the aforementioned sites.

The services are accessible via the address www.julianoyel.com using available technologies and in particular a computer or a mobile device. Access to and use of the products implies acceptance and compliance with these conditions as well as the data protection conditions which are an integral part.

Please read these Terms and Conditions carefully. I reserve the right to change these Terms and Conditions from time to time. By using any of my Services, digital products, and coaching accessories you are agreeing to the Terms and Conditions as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms and Conditions, please do not buy or use my Programs, Products, or Services.

 

1 SCOPE AND OBJECT

1.1 These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the purchase of the services, digital products, and coaching accessories offered by me, Julia Noyel listed in point 2 to a private customer.

The language proposed for the conclusion of the contract is French. The below  translation is a translation of the original French version into English for your convenience. In the event of a dispute, only the French version applies.

1.2. They apply to all sales of digital products available on the www.julianoyel.com website (such as downloadable coaching card decks, eCourses, pre-recorded extended intuitive readings, downloadable PDFs, ebooks or audio books) and my coaching caps (coaching accessories) and are an integral part of the contract between buyer and seller. Please note that these general conditions of sale do not apply to the subscription to one of my coaching programs, 1:1 Coaching Services nor to the sale of my coaching books in print or kindle, ePub version (sold on amazon, bod or by bookseller of your choice) nor to my by makeplayingcards.com printed card decks. Please refer to the GTC and privacy policy of each chosen bookstore (amazon, bod, etc.) and the separate terms and conditions for my coaching programs, 1:1 coaching services.

1.3 My Services, digital products and coaching accessories are owned and operated by  Julia Noyel “the (COMPANY”, “COACH”, “I” or “Julia Noyel”). The term “you” refers to any purchaser and/or user of any of my Products and/or Services. These Terms and Conditions (“Terms and Conditions”) state how you may use my Digital and physical coaching accessories and any of their content or materials (collectively “Services, digital products and coaching accessories”).

 

2 GENERAL PROVISIONS, USE AND CONSENT

2.1 These GTC can be viewed on Julia Noyel’s website at the following address www.julianoyel.com.

2.2 I, Julia Noyel, also ensure that their acceptance is clear and unreserved at the time of purchase.

2.3 You declare and acknowledge having a perfect knowledge of the said GTC including the data protection policy before proceeding with the order. Placing an order on the site www.julianoyel.com implies full and complete acceptance, without reservation, of these GTC including the data protection policy. You confirm having read and that you accept the General Terms and conditions of Sale (GTC) and data protection policy” before proceeding to payment. Any sale will be automatically governed by these GTC.

2.4 All of my Programs, Products or Services are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to any Program or Product by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms of Use. By accessing or using Digital Products, Coaching accessories and/or Services, you represent and warrant that you are at least 18 years old.

2.5 You acknowledge that you have received the necessary information to ensure that the program, service or product meets your needs.

2.6 You declare to be able to legally contract under French law.

2.7 Unless proven otherwise, the information recorded by Julia Noyel constitutes proof of all transactions.

2.8 I, Julia Noyel, reserve the right to modify these at any time, by publishing a new version on my website. The applicable GTC are those in force on the date of payment of the order.

 

3 ORDERS AND CONCLUSION OF THE ONLINE CONTRACT

3.1 The essential content and features of each product and their respective fees are made available to you on the website of Julia Noyel and/or directly communicated by Julia Noyel before ordering the product.

3.2 The present contractual information is presented in detail in accordance with French law and is subject of a summary and a confirmation during the validation of the order.

3.3 The ordering procedure depends on the chosen product. The particularities for each product are detailed as follows:

As soon as you purchase one of my digital products, coaching accessories or services via the website www.julianoyel.com, you follow the following steps:

1.      You contact me by email expressing your wish to purchase a product(s), services, coaching accessories specifying the name of the product(s) and the language to purchase the product(s).

2.      I will reply to you by email, sending you the general terms and conditions of sale.

3.      You must accept the conditions by return email writing “I have read these General Conditions of Sale and the confidentiality policy and I accept them without reservation” specifying your first and last name and address, I will inform you that your data will be stored by Julia Noyel as described in the following lines.

4.      I will reply to you by email, sending you the payment link as well as my bank details.

You can make your payment by Stripe or by bank transfer. You enter all the data necessary for the payment. This data is processed by Stripe and/or your bank/my bank and is not brought to my attention. The data protection policy of Stripe/your bank applies.

5.      Once I have received the payment and the email of acceptance of the general conditions you will receive the invoice and I will send you the products within the delay as indicated in article 6.

You will then receive a confirmation email with your payment receipt and another one along with your service, digital product or access link by email sent by Julia Noyel for download in case you bought are digital product or a confirmation email that we prepare your expedition for the relational caps.

The order confirmation will constitute signature and acceptance of the operations carried out.

These Terms and Conditions therefore constitute a contractual agreement between you and me (Hereinafter referred to as “The Agreement”).

3.4 When you order several services or products at the same time they may have different delivery times routed in different ways.

3.5 You guarantee that you have provided accurate, truthful, up-to-date and complete information regarding your identity and contact information. In particular, you undertake to provide an effective e-mail address which you own. Julia Noyel reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

3.6 Access to my services, digital and physical products and coaching accessories offered via my website assumes that YOU undertake to have the legal capacity to accept these Terms including having reached the age of legal majority valid in France of 18 years old and / or have the capacity to enter into a contract within the meaning of the law, and to have accepted these Conditions without any reservation.

3.7 Unless otherwise specified, the rights granted hereunder are granted only to the physical person signing the order. Given the nature and purpose of my services and products, you agree to use them for your exclusively personal needs. This condition is essential and determining of this Contract.

3.8 The present conditions as well as the above mentionned other documents  applicacable when you buy my digital products and coaching accessories, are hereinafter referred to, together or separately, as “the Contractual Documents”.

3.9 If you do not agree with any of the obligations and conditions contained in these Terms and Conditions or any of the other Contract Documents, you are invited not to purchase my products.

3.10 Your acceptance is materialized by your email, indicating “I acknowledge having read and accepted the general conditions of sale”, during the purchase. This email equivalent for you to acknowledge that you have fully understood that you approve all the conditions indicated below.

3.11 The parties agree that the illustrations or photographs of digital products offered for sale have no contractual value.

4 PRICES AND INVOICING

4.1 The prices of my products are indicated in euros, VAT taxes included and excluding shipping costs.

4.2 Julia Noyel reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of the validation of the order and subject to availability.

4.3 The telecommunication costs necessary to access Julia Noyel’s websites or other websites referred to are at your charge. If applicable, also the delivery costs.

4.4 Bank charges related to the purchase in a currency other than Euros will be directly born by you.

4.5 An invoice will be sent to you upon receipt of payment.

4.6 In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Julia Noyel. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. I advise you to inquire about these aspects with your local authorities.

4.7 All orders, whatever their origin, will be payable in Euros.

4.8 The products remain the property of Julia Noyel until full payment of the price.

4.9 As soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

4.10 All the data provided and the recorded confirmation will constitute proof of the transaction. You declare to have full knowledge of it.

5 PAYMENT TERMS

5.1 The fact of validating your order implies for you the obligation to pay the price indicated. You give permission to automatically et immediately charge your credit or debit card as payment for your Product or Service without any additional authorization, for which you will receive an electronic receipt.

5.2 Payment for your purchases is made by credit card using the secure system (Stripe) or paypal, bank transfer. Stripe is PCI level 1 certified, the highest level of security, i.e. it protects credit card data against theft and fraudulent use.

5.3 We require full payment of the order when you buy my services, digital products, coaching accessories.

5.4 In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating your banking information at the time of the sale, you authorize the payment processor to debit the amount relating to the price indicated from your card.

5.5 You confirm you are the legal owner of the card to be debited and that you are legally entitled to use it. In case of error, or impossibility to debit the card, the Sale is immediately cancelled and the order canceled.

5.6 All information obtained during your purchase or transaction for my Services, digital products and coaching accessories and all of the information that you give as part of the transaction, such as your name, address, method of payment, credit card number, and billing information, may be collected by both me, my accountant, my invoicing software vofactures.fr, pennylane (accounting software) and payment processing company as detailed in article 9 of the present terms and conditions and by my privacy policy. Per my privacy policy, please make also sure that you review the privacy policy of the payment processor Stripe as well as your bank.

 

 6 DELIVERY

The delivery time depends on the products purchased and is detailed as follows:

6.1 Purchased digital products such as downloadable card decks are available after confirmed payment as well as accepted terms of conditions. You will receive a PDF by email once payment is confirmed within 24 hours maximum.

6.2 Purchased eCourses are dripped. This means you will receive your course content in small portions on a daily basis by email. You will receive the first email upon confirmed payment within 24 hours maximum.

6.3 Pre-recorded card reading/intuitive coaching purchased are available upon confirmed payment by a link. You will receive the link by email upon confirmed payment and terms and conditions within 24 hours maximum.

6.4 For relational caps, the average delivery time depending on destination between 7 and 21 days for delivery in the EU as the product is printed on demand.

I deliver in Europe. For orders outside the EU please contact me BEFORE placing the order. info (ad) julianoyel.com

The products are delivered to the delivery address indicated during the ordering process. No refunds can be made for outdated or wrong address or information provided by you. The delivery times indicated in Article 6.1-6.4 apply in the event that you have expressly waived your right of withdrawal. In the event that you have not expressly waived your right of withdrawal, you will receive the products after the end of the 14-day withdrawal period.

 

7 LATE DELIVERY OF PRODUCTS

7.1 In the event of a delay of delivery of relational caps, an email will be sent to you to inform you of a possible consequence on the delivery time indicated to you.

In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product, I will reimburse it and the delivery costs under the conditions of article L 138-3 of the Consumer Code.

7.2 In the event of delay of delivery caused by postal or other delivery service, I, Julia Noyel, cannot be held responsible for late delivery. Please contact your post office.

 

8 AVAILABILITY RELATIONAL CAPS

8.1 Our products are offered as long as they are visible on the site www.julianoyel.com and within the limits of available stocks. For non-stocked products, as is the case for our relational caps, as well as coaching cards our offers are valid subject to availability from our suppliers.

8.2 In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made or you will be reimbursed in case your bank account was charged.

8.3 In addition, my Relationship caps as well as coaching card decks are made upon your order for you, so please place your order once you are sure.

 

9 GDPR AND PROTECTION OF PERSONAL DATA

9.1 Data Collection Process and purpose:
As soon as you purchase one of my products or coaching accessories via the website www.julianoyel.com, you need to communicate your name, first name, full address, your email address, details regarding the product, service, coaching accessory you wish to purchase.

Receiver and category of data

To use my products or services and for the execution of our contract, we (me Julia Noyel, my accountant, my invoicing software vofactures.fr, pennylane (accounting software) as well as the payment processor collect personal data or information, in regards to your identity, including your name, your e-mail address, your postal address, your billing information, in order to allow your purchase (payment, initiation of the contract and billing). By accepting the terms and conditions, you hereby consent to the processing of your personal information by Julia Noyel, as well as by my accountant, my invoicing software vofactures.fr, pennylane (accounting software), the payment processor paypal or stripe and other processors listed in my data protection policy, the data protection policy of the payment processors.

We will use your physical address to send you the product in case of order of a physical product, to create invoice and our accounting, your email to confirm and follow up the order and for sending you your digital product in form of PDF, access link in case you purchase a digital product, or in email format via email if you purchase an eCourse. We also use your email address to send product updates if you specifiy upon order ‘Subscribe to product update emails’. your billing information, your payment options to process the payment.

In addition, the system of the payment processor records the purchase information such as date of purchase, product name, and payment method. I will have access to this data and record, save and use it together with your information such as full name, address and e-mail, product purchased, method of payment for the execution of the contract and to manage my accounting and to comply with legal retention obligations.

Like other service providers my invoicing software offers an overview of purchases I will have access to, such as order ID, purchase Date, Buyer name, Buyer email, Shipping address, Product, State, Gross price, Sale price, Order/receipt emails sent.

The payment processor automatically collects & cookies: For all visitors to, they collect aggregated information on pages viewed including IP address, timestamps, logins. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means. You can control cookies in your browser to enable or disable them.

By providing such Confidential Information to us, you grant us permission to use and store such Confidential Information in accordance with my privacy policy, my business partner’s and the policy payment processors.

To find out more about the management of your data and your rights, consult also my data privacy policy. https://www.julianoyel.com/privacy-policy/

9.2 Step by step Data collection process

The ordering procedure depends on the chosen product. The particularities for each product are detailed as follows:

As soon as you purchase one of my digital products, coaching accessories or services via the website www.julianoyel.com, you follow the following steps:

1.      You contact me by email expressing your wish to purchase a product(s), services, coaching accessories specifying the name of the product(s) and the language to purchase the product(s).

2.      I will reply to you by email, sending you the general terms and conditions of sale.

3.      You must accept the conditions by return email writing “I have read these General Conditions of Sale and the confidentiality policy and I accept them without reservation” specifying your first and last name and address, I will inform you that your data will be stored by Julia Noyel as described in the following lines.

4.      I will reply to you by email, sending you the payment link as well as my bank details.

You can make your payment by Stripe or by bank transfer. You enter all the data necessary for the payment. This data is processed by Stripe and/or your bank/my bank and is not brought to my attention. The data protection policy of Stripe/your bank applies.

5.      Once I have received the payment and the email of acceptance of the general conditions you will receive the invoice and I will send you the products within the delay as indicated in article 6.

You will then receive a confirmation email with your payment receipt and another one along with your service, digital product or access link by email sent by Julia Noyel for download in case you bought are digital product or a confirmation email that we prepare your expedition for the relational caps.

9.3 The order confirmation will constitute signature and acceptance of the operations carried out.

These Terms and Conditions therefore constitute a contractual agreement between you and me (Hereinafter referred to as “The Agreement”).

9.4 Data storage

Your data such as first name, last name, address and e-mail address are stored in a database on a secure https server. I will save and use your information such as full name, address and e-mail, name of product or service purchased, for the execution of the contract, phone in case you buy are strategic coaching for communicating with you during the coaching session, invoicing as well as the management of my accounting and fulfilling and respecting the legal deadlines for conservation on and offline respecting the security measures according to my privacy policy.

9.5 Duration of storage

Your data stored at vosfactures, pennylane, my accountant remains online within the legal time limits and until I delete my account.

I store part of your personal data (according to the protection measures mentioned in point 11 of my privacy policy), the information necessary for the execution of the contract as well as for our communication or purchase history as long as we are in a business relationship, these are necessary for the execution or the initiation of a contract or a legal conversation the deadlines are to be respected. I regularly delete the data if the reasons for storage no longer apply or if you request deletion or revoke your consent.

The legal retention periods in France are:

10 years from the end of the financial year for accounting data, including orders, deliveries, invoices, receipts.

5 to 10 years for contracts, depending on the type (paper or electronic) from the delivery or service.

After a maximum of two years, I delete marketing or statistical documents (containing personal data).

9.6 Legal basis

In accordance with the provisions applicable in Article 6 (1) (b) of the General Data Protection Regulation to enable you to purchase and provide the service/product you have requested (e.g. eCourses, purchase of downloadable cards decks…).

As for the option to subscribe to product update messages, I do so in accordance with Article 6(1)(a) of the General Data Protection Regulation.

To prevent fraud, ensure security, and prevent damage to reputation Article 6(1)(f) GDPR the basis is legitimate interest.

As for address collection, I do so to comply with legal obligations under Article 6 (1) (c) of the General Data Protection Regulation.

9.7 Transfer of data outside the EEA

The payment processor as well as my invoicing software vosfactures may transfer and process Customer Data anywhere in the world where they or their Sub-processors maintain data processing operations.

9.8 Security

The payment processor as well as my invoicing software vosfactures stores data about the buyer in order to provide you with your order as well as allow me to respect my legal obligations. Access is limited to personnel support and development teams. When the payment processor as well as my invoicing software vosfactures transfer personal data to recipients outside the European Economic Area (“EEA”), they will comply with applicable legal requirements by providing adequate protection for the transfer of personal data, including by (i) entering the European Commission European Standard Contractual Clauses with data recipients, (ii) verify that the recipient has implemented Binding Corporate Rules, or (iii) any other appropriate safeguards required by applicable law for any personal information transferred internationally.

How I protect your data

I keep your confidential information safe, secure and confidential in accordance with these Terms and Conditions and security measures detailed in my privacy policy accessible through my website. To ensure the security and confidentiality of Personal Data and Personal Data, I use networks protected by standard devices such as firewall, pseudonymization, encryption and password. To assess the level of security of personal data, I used the CNIL checklist.

9.9 Access, rectification, deletion, opposition, portability, revocation

In accordance with the European regulations on the protection of personal data, you have the right to query, access, modify, oppose, delete, revocate and rectify your personal data

You can request your deletion at any time by contacting me by respecting legal requirements.

You have the option to refuse at any time the future processing of your personal data in accordance with legal requirements by contacting me.

Any user has the right to request a copy of the personal data being processed in a readable form, which must be provided within one month of the application of the request by contacting me by e-mail or by registered letter with written acknowledgment of receipt to the following address:

Julia Noyel – DPO,

33 rue de la république

69002 Lyon – France

email: info(at)julianoyel.com.

You can also exercise your rights at any time by sending your request accompanied by the personal data that you want me to correct, update or delete your data by e-mail or by registered letter with written acknowledgment of receipt to the above address.

If you believe any of your personal information is incorrect or incomplete, please contact me as soon as possible. I will promptly correct any confidential information. Requests for the deletion of personal data will be subject to the obligations required by law, in particular the retention or archiving of documents.

9.10 By adhering to these terms and conditions, you agree that I (Julia Noyel) my accountant, my invoicing software vosfactures.fr, pennylane (accounting software) and the payment processor and other partners as set out in the respective data protection policies collect and use this data for the execution of this contract and that you have read the legal notices and the data protection policy accessible on the site www.julianoyel.com as well as payment processors of www.paypal.com or www.stripe.com. Please see my full data protection policy to find out how I handle all your personal data and information and your rights in relation to that information.

If you believe, after contacting me, that your rights have not been respected, you have the possibility to file a complaint online with the CNIL.

 

10  LINKS TO OTHER WEBSITES

When you purchase / use a product or service, I may provide links and pointers to other websites maintained by third parties that may take you outside of my Services, digital products and coaching accessories. These links are provided for your convenience. It is your responsibility to review the terms and conditions, legal disclaimer and privacy policies of those linked websites to confirm that you understand and agree with those policies.

 

11 SUPPLEMENTARY PAYMENTS

11.1 If you make a purchase from one of my affiliates, or any other individual or company through a link provided on or through my Programs, Services or Products (“Merchant”), all information obtained during your purchase or transaction and all of the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by the merchant and their payment processing company as well.

11.2 Your participation, correspondence or business dealings with any affiliate, individual or company on or through my Services or Products, and all purchase terms, conditions, representations or warranties associated with payment, refunds, and/or delivery related to your purchase, are solely between you and the Merchant.

11.3 Payment processing companies and Merchants may have privacy and data collection practices that are different from mine’s. In addition, when you make certain purchases through my Programs or Products, you may be subject to the additional terms and conditions of a payment processing company, Merchant that specifically apply to your purchase. For more information regarding a Merchant and its terms and conditions that may apply, visit that merchant’s Website and click on its information links or contact the Merchant directly.

 

12 RETRACT TIME AND REFUND POLICY

In accordance with the provisions of Article L 221-18 of the Consumer Code, the consumer has a period of fourteen days to exercise the right of withdrawal without having to provide reasons or pay penalties. However, in accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply in certain cases. The right of withdrawal varies depending on the digital or physical products chosen as follows:

12.1 In accordance with the provisions of Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to:

• contracts for the supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer’s express prior agreement for the performance of the contract to begin before the end of the withdrawal period and express waiver of their right of withdrawal, and with the consumer’s acknowledgement of the loss of their right of withdrawal, and the company has provided confirmation of the consumer’s agreement,
• the supply of audio or video recordings when they have been unsealed by the consumer after delivery,
• the supply of services fully performed before the end of the withdrawal period, if the contract subjects the consumer to an obligation to pay, the performance of which began with his prior and express agreement and with his recognition of the loss of his right of withdrawal, when the service has been fully performed by the professional;

This concerns the purchase of eCourses, downloadable coaching decks and pre-recorded card readings, and the sale of PDFs, audio files, and videos.

If you wish to begin the provision of a service contract, a contract involving digital content on a non-material medium before the end of the withdrawal period, you must make your express request by any means for contracts concluded remotely and on paper or a durable support, and confirm that you acknowledge that once you have fully executed the contract, you no longer have the right of withdrawal. As a professional, I will confirm your request. According to Article L221-25 of the French Consumer Code, if you have exercised your right of withdrawal from a service contract or a contract for the supply of digital content without a material medium, the performance of which has begun, at your express request, before the end of the withdrawal period, you must pay me an amount corresponding to the service provided up to the time you communicate your decision to withdraw; this amount is proportional to the total price of the service agreed upon in the contract, unless you have already paid an amount for the order, in this case you will be reimbursed pro rata temporis. In this case, I will refund the overpaid amounts to the same payment method you used for payment. Please do not hesitate to contact me if you have any questions so that we can discuss them together.

If you wish to withdraw, you can use the withdrawal form that I provided to you with the contract or use any other unambiguous written statement expressing your wish to withdraw.

Acceptance of the immediate start of the supply of service, digital content products and the express waiver of the right of withdrawal for this content is formalized upon confirmation of the order where you have to express your waiver in writing.

By using and/or purchasing any of my services, digital content without physical support, video, recorded audio you understand and agree that all sales are final regarding digital content not provided on physical support, unsealed videos and audios as well as services fully performed before the end of the withdrawal period and under the conditions mentioned above and that no refunds will be given.

12.2 You acknowledge that if you fail to make timely payment in accordance with these terms and conditions, or if you voluntarily decide to discontinue my services at any time or for any reason, you will always remain fully responsible for the total cost of the services and products. Please purchase my services and products once you are sure of your decision.

13 DEFINITION OF ROLES, RESPONSIBILITY, AND CODE OF CONDUCT OF THE COACH

13.1 In the scope of my services and digital products, I (Julia Noyel) intervenes within the strict framework of the obligation of means. . This means I give you the tools to succeed but I do not guarantee you any results as each person is different as well as you are responsible for your own success.

13.2 My services and products are for informational and educational purposes only, using edutainment approach. Thus, they are intended to be both educational and enjoyable. The purpose of my digital products, coaching accessories and services is to make you reflect on your current situation and your current behavior, encourage you to adopt healthy practices, inspire you to live a happy, healthy, successful life and offer you tools of reflection and change that have been helpful to me in an entertaining and inspiring way.

13.3 My role is to be a mindful leader and coach to you sharing with you my wisdom, insights and the tools that worked for me that I have developed based both on my personal and professional experience AND professional certifications and training for supporting you in your own journey. I have put great effort, extensive time, preparation and care for creating, preparing and presenting you tools in enjoyable and inspiring, efficient ways.

13.4 I (Julia Noyel) am conscientious in my function from my personal and initial training, my complementary training and experience as a COACH. I (Julia Noyel) strive to optimize my knowledge and achievements in a continuous manner by all means at my convenience, self-learning, seminars, courses, conferences, qualifying training, e-learning to guarantee highest quality tools.

13.5 I (Julia Noyel) am attentive to your needs with the greatest respect, attention, fairness, honesty and kindness. I (Julia Noyel) have an active and empathic listening taking in consideration your point of view and perspective.

13.6 In the scope of my products and my coaching services I can offer you exercises, suggest you create your own tools such as checklists, templates, planning tools etc. I propose the creation of these tools for yourself in a process of autonomy and self-control. You are aware that these tools that you will create yourself are intended for your own use and I (Julia Noyel) do not correct or control your tools, nor your progress.

13.7 You are aware that participation in my coaching services does not give you access to a diploma, certificate or other written confirmation from me;

13.8 I (Julia Noyel) do not exercise on you any abuse of any kind whatsoever.

13.9 I (Julia Noyel) ) do not pretend to predict your future, nor do I pretend to know what is best for you. The testimonials, comments, and explanations on my YouTube channel or on the website www.julianoyel.com or any other social media channel do not constitute guarantees or predictions. You agree to take full responsibility for your own decisions and actions or inactions. You are responsible for all consequences if you act or do not act based on the information and tools provided. So, be careful, think carefully, and take the actions that are best for you.

13.10 I (Julia Noyel) encourage you to develop your skills and talents in a perspective of autonomy, responsibility and evolution. You are thus responsible for your personal commitment in this personal development process and your personal advancement.

I must draw your attention to your own responsibility, the need for constant and active cooperation and your capacity for autonomy and personal potential to become creator of your own life.

13.11  I (Julia Noyel) am sharing with you tools that have worked for me. The information, tools, and advice given are my personal opinions. Every person, every situation, every context is different, and the tools and strategies contained in my programs and content that I share with you that have worked for me may need to be adapted to your specific situation, conditions, and context. You are aware that you must decide on a case-by-case basis what specific tips and tools to use and not to use. What was best for me (Julia Noyel) may not be best for you. You agree to always listen to your own intuition AND reason, to use discernment, and to only follow advice that resonates. While the tools and advice described in my coaching services/programs have helped me, you know that you must think critically about what is said and choose what works best for you. If you feel that a video/audio or specific advice is not for you, it is important to listen to yourself. You are responsible for all consequences if you act or fail to act based on the information and tools provided. So, think carefully and take the actions that are best for you.

13.12 I am not licenced doctor, any other medical therapeut, psychoanalyst, account nor attorney, whatsoever. You are aware that the proposed services or products is neither medical advice nor psychotherapy. The intuitive/energetic/personal development approach and medicine are two complementary disciplines. The services, products offered by me and provided information does not in any way replace psychotherapy or the follow-up of a doctor, or medical treatment. The information provided through my Services, digital products and coaching accessories is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by your own physician or therapist, or any other licensed or registered health care professional.

They can complement a health care program or psychotherapy. They do not replace any of these. In no way I modify the medical or psychological treatment. You are responsible for your health and regular and required follow up. So, please reflect wisely and take necessary actions for yourself to ensure your own safety and health.

13.13 I am not accountant, financial or legal advisor. The information provided through my Services, digital products and coaching accessories is not intended to be a substitute for professional advice that can be provided by your own accountant, lawyer, or financial advisor. You are hereby advised to consult with your own accountant, lawyer or financial advisor for any and all questions and concerns you have regarding your own income and taxes pertaining to your specific financial and/or legal situation. You are responsible for any consequences if you take actions or non-actions based on information and tools provided. So, be careful, please reflect wisely and take actions that are best in your specific context and in alignment with your and other people’s safety, your happiness, health and success, while respecting others.

14 PERSONAL RESPONSIBILITY, ASSUMPTION OF RISK, AND COMMITMENTS OF THE CUSTOMER

14.1 My services, products are offered in good faith and are to be used at your sole discretion and risk. You must ensure that the information is relevant to your situation. You therefore agree to use this information under your sole responsibility. You agree that you are using your own judgment in using my Services or /and Products and you agree that you are doing so at your own risk. You agree and understand that you assume all risks and no results are guaranteed in any way related to my Services or Products. My Services, digital products and coaching accessories are merely to provide you with  tools to help you make your own decisions for yourself in your own judgment and discretion. You are solely responsible for your actions, decisions, and results, you take or do not take based on the information and tools provided to you, and the consequences resulting therefrom.

14.2 You agree to take full responsibility for your own safety, health, happiness and success. YOU undertake to consult an appropriate health professional if you have a medical condition or problem. Do not delay seeking professional advice because of information you have read in my Services or Products or received from me. Do not start or stop taking any medications or change your food or exercise program without speaking to your physician, nurse practitioner, physician assistant, mental health provider or other health care professional. Do not use my products or services, any information or advice given to diagnose or treat any health condition, neither, mental nor physical without consulting your medical health practitioner or specialist.

14.3 You agree to take full responsibility for your financial security and success. You agree to take full responsibility for your earnings, the success of your business, your personal decisions, the increase or decrease of your finances or income level, or any other result of any kind. You are responsible for any consequences if you take actions or non-actions based on information and tools provided. You are responsible for any consequences if you take actions or non-actions based on information and tools provided. So, be careful, please reflect wisely and take actions that are best in your specific context and in alignment with your security and those of others, your happiness, health and success while respecting others.

14.4 I (Julia Noyel) may present, share or offer you different tools and techniques to you. YOU are free to appropriate the supports and tools that I (Julia Noyel) propose. In no case you are obliged to use the proposed tools. You acknowledge by subscribing to my programs, by buying my digital and physical coaching accessories and accepting the terms & conditions, that some techniques (eg energy techniques such as EFT, Reiki, Jin shin Jyutsu, SUBSTANCEMIND® and the use of mudras or NLP, binaural sounds or any other energetic approaches) may have unanticipated consequences. You are aware of this and as a result, you agree to take full responsibility for any consequences resulting from your use of these methods. You are responsible for any consequences if you take actions or non-actions based on information and tools provided. So, be careful, please reflect wisely and take actions that are best in your specific context and in alignment with your security and those of others, your happiness, health and success while respecting others.

14.5. You undertake to provide me (Julia Noyel), within a reasonable time, with all the information and documents necessary for the execution of the ordered
service.

14.6 The recording of coaching sessions or content offered by any media (smartphone, tablet, computer, recorder or other) is not allowed.

14.7 You are agreeing that you will not use my Services, digital products and coaching accessories in any way that causes or is likely to cause the Services, digital products and coaching accessories, or access to them either to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and content sent from your computer to this Website and its Content and to us.

You must use the Services, digital products and coaching accessories for lawful purposes only.

You agree that you will not use my Services, digital products and coaching accessories in any of the following ways:

• To reproduce, duplicate, copy or resell any part of my Services, digital products and coaching accessories in a way that is not in compliance with these Terms and Conditions or any other agreement with us.
• For fraudulent purposes or in connection with a criminal offence or otherwise carry out any unlawful activity.
• To send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene, menacing, threatening, objectionable, invasive of privacy, in breach of confidence, infringing of any intellectual property rights, or that may otherwise harm or injure others.
• To send, negatively impact, or infect my Programs or Products with software viruses or any other harmful or similar computer code designed to adversely affect the operation of any computer software or hardware, commercial solicitation, chain letters, mass mailings or any spam, whether intended or not.
• To cause annoyance, inconvenience or needless anxiety to me, to other users or any to any other persons or entities whether publicly or privately.
• To impersonate any third party or otherwise mislead as to the origin of your contributions.

15 COMMUNICATION GUIDELINES

15.1 We both agree to communicate in mature, healthy, safe and mindful, straight forward ways with each other and not to communicate with any other individual or company or organization in a way that is harmful or disparaging to the other, whether actual or perceptual, or to do or say anything that is injurious to each other’s reputation, including about the my products, services, programs, me, my business, my employees, contractors or agents, other participants.

15.2 We both agree to put effort in from both sides to find solutions and a win-win situation, thus what is best for both of us, as well for any other parties involved, at any moment.

15.3 If I have a question or concern about our collaboration, I (Julia Noyel) agree to contact you directly in a mature and professional way stating my needs and expectations rather than to make any negative or critical comments about you to third parties or otherwise.

15.4 If you have a question or concern about our collaboration, my Services or Products, you agree to contact me directly in a mature and professional way stating your needs and expectations rather than to publicly make any negative or critical comments about the products or services, me, my business through social media, third parties or otherwise.

15.5 If I have a question or concern about our collaboration, your purchase of any of my products or services, I agree to send an e-mail to you and you will do your best to reply to my question or concern promptly.

15.6 If you have a question or concern about our collaboration, my Services or Products, you agree to send an e-mail to info (ad) julianoyel.com and I will do my best to reply to your question or concern promptly.

 

16 TECHNOLOGY SAFETY AND CONDUCT

16.1 I will give my best to ensure that the availability and delivery of my Programs and Products is uninterrupted and error-free, including my content and communications through methods like my Website, e-mail communications, videos, audio recordings, webinars, recorded webinars, downloadable audio files, downloadable PDF printed transcripts, downloadable PDF handouts/slides, handouts, ebooks, or any other materials provided by me to you. In the event of an error or possible malfunction, please let me know by email and I will correct it immediately.
16.2 I reserve the right to suspend the service from time to time for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures or to remedy problems or do updates.
16.3 In case of any problem I will remedy at the problem as quickly as possible.
16.4. All hardware and software necessary to access the Site and the use of my products, services remain exclusively the responsibility of you. It is your responsibility to take all appropriate measures to protect your own data, computer systems and / or software from contamination by possible viruses.

 

17 INTELLECTUAL PROPERTY RIGHTS

17.1 You understand and acknowledge that my Services, digital products and coaching accessories have been created, developed to support you during your development journey and in setting a solid foundation for a happy, healthy and successful life through my investment of significant reflection, research, trials and improvements, time, effort and expense and that my tools and information is a valuable, special and unique asset of me which I expect you to treat with respect and value it and only use it for the purpose it has been granted for and only by you.

17.2 All rights not expressly granted in these terms and conditions or any expressly written license, are reserved to me, Julia Noyel.

17.3 I draw your attention to the fact that my Services, digital products and coaching accessories are my property, and are protected by copyright, trademark, and other intellectual property laws. This means, the content in my Services, digital products and coaching accessories is solely owned by me, unless otherwise indicated. This content includes, but is not limited to, the design, layout, look, appearance, graphics in or on my Services, digital products and coaching accessories or any other material or aspects of materials provided by us to you.

If you purchase or access any of my Services, digital products and coaching
accessories, all content obtained through me is my property, and you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only.

This means that you may not use my Services, digital products and coaching accessories in a manner that constitutes an infringement of my rights or in a manner that has not been authorized by me by me by prior written permission.

This means that when you purchase a Program, Service or Product from my Website or otherwise, you are purchasing the limited right to use the Service or Product in the form that is provided by me to you with certain conditions as specified in these Terms and Conditions.

When you enroll in or purchase my Services or Products, you are PERMITTED to use my Services, products as follows:

• You may download and/or print the contents of my Services, digital products and coaching accessories for your own personal and individual use.
• You may summarize the content for your own personal access and personal use by making sure you are the sole person having access to it.
• Use my tools and information I share to improve your life, other’s life.
• Use my tools and information to be a to be a mindful leader to you and to others. This means instead of sharing or transferring my content of my services and products with/to others you inspire others by your positive and exemplary attitude.
• When you enroll in or purchase my Programs, Services or Products, you are clearly and expressly NOT ALLOWED to do the following:
• You are not permitted to copy, share (in oral or writing), distribute, sell, reprint, or republish, translate, post, upload, transmit, forward my Programs, Services or Products, or parts of them including handouts, videos, PDFs, audios or any other without my written permission.
• You are not permitted to share the Services, digital products and coaching accessories or part of them with your friends, family, colleagues, or others. If they would like access or use my programs, services and products, they must purchase their own license separately.
• You will not in any way use, copy, adapt or represent any of my Services, digital products and coaching accessories in any way as if they are yours or created by you. You trust in your own capacity, creativity and uniqueness.
• You will not reprint or republish any part of my Services, digital products and coaching accessories for publication or compilation into your own products, programs, services or program materials for your business/commercial use or in any way that earns you money. You trust in yourself and your own creativity.
• You will not duplicate, share, trade, sell, or otherwise distribute my Services, digital products and coaching accessories to any other person, for their personal use, business/commercial use or in any way that earns them money, whether it was known to you or not at the time that you shared the information that their intention was to use the Program or Product for their own personal use or
  business/commercial use.
• You will not use my Services, digital products and coaching accessories in a manner that constitutes an infringement of my rights or in a manner that has not been authorized by me through my prior written consent.
• You will not share your access details (such as the emails, your email address, username and password) with anyone.
• Any request for written permission to use my Programs or Products, in whole or in part, or any other intellectual property or property belonging to me (“Content”), should be made BEFORE you wish to use it by sending an e-mail to info (_ad )julianoyel.com and requires my written permission.

You understand and agree that engaging in the prohibited use or the improper and/or unauthorized use of my Services, Products or coaching accessories as set forth in these Terms and Condit and I reserve the right to pursue the theft to the fullest extent of the law.ions can be considered theft and stealing.

17.4 Any trademarks, taglines, and logos displayed on or in my Services, digital products and coaching accessories are trademarks belonging to me. All trademarks reproduced in this Website, which are not the property of, or licensed to us, are acknowledged on the Website. Any use including framing, meta tags or other text utilizing these trademarks, or other trademarks displayed, is not permitted without my express written consent, or permission granted herein. For those trademarks, taglines, and logos for which you are granted permission to use, the trademark indicia must be included at all times. Any marketing or promotional tools and/or Program or Product titles or any other title or information bearing the trademark symbols (™) or ® may not be used by you for any reason without my express written permission.

 

18 LIMITATIONS ON LINKING AND FRAMING

With my prior written permission, you may establish a hypertext link to my Website, my products or Services so long as the link does not state or imply any sponsorship, endorsement by, or ownership in my Content and does not state or imply that I have sponsored, endorsed or have ownership rights in your website or you have endorsed ours. However, you may not hyperlink, frame or inline link my Content without my written permission.

 

19 CONFIDENTIALITY

19.1 I (Julia Noyel) undertake not to divulge to anyone the information that will be communicated to me by you. You undertake not to divulge to anyone the information that will be communicated to you by me.

19.2 Each party undertakes to keep the contract confidential as well as all technical, commercial and financial information concerning the other party of which they may be aware during the Contract and to take all the necessary measures to guarantee this confidential character. This information may only be used by the parties in the context and requirements of the Contract.

19.3 I (Julia Noyel) and you undertake not to divulge confidential information to anyone, except with the prior express authorization and in any event, to respect this confidentiality clause as long as the said information has not been disclosed, made known to third parties by you or Julia Noyel herself.

 

20 DISPUTE RESOLUTION

20.1 Should we ever have a conflict, I wish that we can work it out amiably. However, if we are unable to seek resolution through good-faith negotiation or recurring to alternative modes of conflict, you have the possibility to contact free of charge the consumer mediator we have chosen.

 

DISPUTE – CONSUMER MEDIATION

In the event of a dispute between the Client and the company, the latter will endeavor to resolve it amicably (the Client will send a written complaint to the professional or, where applicable, to the professional’s Customer Relations Department). In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the consumer Client, within the meaning of Article L.612-2 of the French Consumer Code, may, if a disagreement persists, refer the matter free of charge to the competent mediator included on the list of mediators established by the Consumer Mediation Evaluation and Control Commission pursuant to Article L.615-1 of the French Consumer Code, namely:

La Société Médiation Professionnelle
http://www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez

You also have the option of consulting the European online dispute resolution (ODR) platform.

20.2 Should my liability be incurred, the amount of the indemnities may not exceed the invoicing value of the program, service or product at the origin of the dispute.

 

21 FORCE MAJEURE

If an unforeseeable circumstance or a major force prevents me, Julia Noyel from carrying out my obligations under this agreement, those obligations are suspended. When such an event occurs, I, Julia Noyel will give you as soon as feasible notice.

 

22 APPLICABLE LAW

All clauses contained in these terms and conditions, as well as all the purchase and sale operations referred to therein, will be subject to French law. Both parties claim that they fully understand the information presented above and accept it, including the privacy policy and disclaimer.

This is a translation of the original French version for your convenience. In the event of a dispute, only the French version applies.

Version 12 avril 2025.